Privacy Policy

What This Policy Covers

HVAC Ritzville is a heating and cooling company working in Ritzville, WA and the surrounding area. This policy explains how we treat information connected to this website and to phone calls placed to (509) 210-8386.

The site is informational. It describes our services and gives you a number to call. There are no accounts, no online forms and no payment pages here.

Information You Give Us by Phone

When you call, you decide what to tell us. That is usually your name, a callback number, the address where the equipment is, and details about the problem, such as a furnace that short-cycles or an outdoor condenser that hums but won't start.

We use those details to schedule a visit, prepare your quote and follow up on the job. We don't ask for more than the work requires.

What the Website Records on Its Own

Like most websites, ours runs on a server that keeps ordinary logs. A log entry can include your IP address, browser type, the page requested and the time of the request. These records help keep the site running and show us when something breaks.

Cookies and Basic Analytics

The site may set small cookies used by a basic analytics tool. They tell us things like which service pages get read and whether visitors arrive on a phone or a desktop. We use that to improve the pages, not to build profiles of individual people.

You can block or delete cookies in your browser settings. The site will still work without them.

How We Use and Share Information

We use what we collect to answer calls, do the work you asked for and keep the website working. We do not sell personal information. It may pass to service providers who host the site or run the analytics, or to authorities when the law requires it.

Your Choices

If you want to know what we have on file from your calls, or want it corrected or removed where we are able to, the same line that books service takes that request too: (509) 210-8386. We'll handle it as plainly as we handle a repair call.

Changes to This Policy

If our website or the way we handle information changes, we will update this page. The current version is always the one posted here.